Banking is a people-oriented service industry. As in other service industries, customers expect quick, efficient, courteous service. However, in banking, expectations are heightened. Customers need to know their transactions are being processed by professionals who care about them and their money.
This Teller Basics online training course will provide bank tellers with the information they need to effectively serve bank customers. This course will discuss how your presentation, efficiency, confidence, and knowledge impact a customer's banking experience, transaction processing, security issues relevant to bank tellers, and protecting against scams.
Course Learning Objectives
By taking this online Teller Basics course, the user will learn to:
- Identify how your presentation, efficiency, confidence, and knowledge impact a customer's banking experience
- Identify what is expected of bank tellers when it comes to processing transactions
- Discuss security issues relevant to bank tellers
This online Teller Basics course is made up of the following sections:
- Frauds and Scams
This Teller Basics online training course was designed for bank employees.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.