This Customer Service online training program provides the tools needed to be a successful service leader and achieve quality service in your organization.
Quality service is a broad and fascinating concept. Many business professionals lay claim to it, but few achieve it. As you progress from lesson to lesson of this Quality Service Management program, you will begin to grasp a deeper understanding of the components of quality service. Take these building blocks and assemble them into a foundation upon which you will establish yourself as a successful service leader. With the aid of video segments, questions and exercises, you will see how providing quality service can separate you and your organization from the competition!
This is a 14 program course
This online Customer Service - The Complete 14 Module Program course is made up of the following courses:
- Quality Service Definition
- Customers and Their Decisions
- Understanding Customer Interaction
- Exceeding Customer Expectations
- Employing the Strategy of Speed
- The Language of Positive Communication
- Effective Communication
- Effective Telephone Techniques
- Service Attitude and Mindset
- Quality of Work
- Handling Complaints and Service Recovery
- Team Building